Welcome to Tickify. Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform.

1. Information We Collect

We collect the following types of information to provide and improve our services:

a) Personal Information:

When you register, book an artist, or create an artist profile, we collect:

Full Name

Email Address

Phone Number

Address

Payment Information (processed securely via Razorpay)

b) Non-Personal Information:

Device Information (IP address, browser type, operating system)

Usage Data (pages visited, time spent, interactions on our platform)

Cookies and Tracking Technologies

2. How We Use Your Information

We use your information to:

• Facilitate bookings between customers and artists
• Process secure payments and verify transactions
• Improve our platform, services, and user experience
• Provide customer support and respond to inquiries
• Prevent fraud, unauthorized access, and security threats
• Comply with legal requirements and regulations

3. Sharing of Information

We do not sell or rent your personal data. However, we may share your information in the following cases:

• With Artists/Customers: To facilitate bookings, necessary contact details may be shared between parties.
• With Payment Processors: Payment details are processed securely via Razorpay to complete transactions.
• With Legal Authorities: If required by law or in case of fraud prevention.
• With Service Providers: Third-party vendors assisting in platform functionality (e.g., hosting, analytics).

4. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of sensitive information
• Secure payment processing via Razorpay
• Access control and authentication mechanisms

While we strive to protect your data, no system is 100% secure. Users are advised to use strong passwords and be cautious while sharing personal details.

5. Your Rights & Choices

You have the right to:

• Access, update, or delete your personal information
• Opt-out of promotional emails or notifications
• Request data portability (where applicable)